FAQ : Our Most Frequently Asked Questions
What are your office's COVID-19 protocols?
We follow universal precautions to prevent the spread of infectious diseases, including diligent hand washing, sterilization of all medical equipment, disinfection of exam rooms and beds after each patient’s use, and rigorous adherence to OSHA guidelines. Because of the spread of coronavirus disease (COVID-19), we have implemented additional safety protocols:
- If you have traveled abroad recently, please call our office at 904-204-5000 so that we may reschedule your visit.
- If prior to your appointment you develop cold or flu-like symptoms (cough, sore throat, fever or shortness of breath), please call our office at 904-204-5000 so that we may reschedule your visit. It is important that you stay home and get well. Call your primary care provider to discuss your symptoms, or contact the Ascension St. Vincent’s Online Care System for further guidance.
- We have implemented a parking garage check-in policy. As you enter the DePaul parking garage, please call 904-204-5000 ext. 0 to notify us of your arrival. Once an exam room is available, you will be directed to come into the office. You will bypass the waiting area and go directly to the exam room to be seen by one of our physicians.
- We ask that you do not bring family members into the office with you during your appointment.
- All patients who arrive in our office will be screened for COVID-19 symptoms, including having your temperature taken.
- We have introduced a Telemedicine option for both new and established patients. We appreciate your patience as we roll this out; insurance will treat this as a regular office visit from an insurance perspective.
- We recommend that you review the CDC’s Coronavirus Resource Page to learn how you can protect yourself and your loved ones from this highly contagious disease.
How do I schedule an appointment?
Call our office at (904) 204-5000 so we can schedule a time and date that’s convenient for you. When you call, please have the name of your referring physician and your insurance information available. Also, please let us know if you have already had X-rays taken or an MRI/CT scan done related to the condition for which you wish to be treated. Be prepared to bring X-rays or scans to your appointment.
You’ll need to complete a medical and health history and other forms before your appointment. Our scheduler will email you a link to that you can fill out your forms online before your visit, or arrive 30 minutes before your scheduled appointment to complete the paperwork on tablets in our office.
Do I need a referral to make an appointment?
Many health insurance plans require that you obtain a referral from your primary care provider before seeing a specialist like an orthopedic surgeon.
Will insurance pay for all medical services?
Health insurance plans cover most orthopedic services. However, every insurance plan is different, and your financial responsibility depends on your specific coverage. To get information on your plan’s overage, please check with your insurance company or contact our office with your insurance information. Rest assured, we always obtain pre-authorization for any surgery and hospital stay.
What should I bring with me when I come for my initial appointment?
When you come to OrthoEdge for your first appointment, please bring with you:
- Your Insurance card
- Co-payment if required by insurance (cash, all major credit cards, and personal checks accepted)
- Your referral paperwork if required by your insurance and OrthoEdge does not already have it on file
- Medical records from your other health care providers, if you have them
- Films or a CD of CT scans or MRI and actual X-ray films (not just paper reports) or test results. Please ask your referring physician to help you obtain actual images. It is up to you to hand carry those images to the appointment.
This information will help us expedite your appointment and ensure we have everything we need to provide the best possible advice during your initial consultation. Your visit will include an evaluation based on your current symptoms or conditions and a thorough medical history.
Questions about joint surgery
FAQ: How long after joint surgery can I resume driving?
If you had surgery on your right hip or right knee, you should not drive for at least a month after joint replacement surgery. If you had surgery on your left hip or left knee—and your car has an automatic transmission—it is safe to resume driving when you are no longer taking narcotic pain medication, and when your strength and reflexes have returned to a more normal state.
FAQ: After a knee replacement, how long will it be before I feel better?
Most patients are happy, mobile and about 70 to 80 percent recovered by one month. About 80 to 90 percent of the recovery is complete by six to eight weeks, although some aches and stiffness can persist for many months. The last five to 10 percent of soreness, achiness and stiffness can take a year to subside completely. But keep in mind that patient variability is great; each person has a unique recovery. Read more.
FAQ: After a hip replacement, how long will it be before I feel better?
Most recovery is in the first four to six weeks; by then, bone grows into the metal components and most patients become mobile enough to walk with a cane. Most patients feel pretty good by about six to eight weeks after surgery, and within three months of surgery, most patients can engage in daily activities with little to no pain. Long-term recovery, which involves the complete healing of surgical wounds and internal soft tissue, takes about six months for most patients. Read more.